Frequently Asked Questions
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Motor coach Questions

Cruise Questions

Account Information Questions

Hotel Questions

Air Arrangements Questions

General Questions

General Travel Information


Motor coach Questions

What kind of buses (motor coaches) do you use?

We use modern sight-seeing motor coaches that are restroom equipped.

How long are we on the bus?

Comfort stops are planned every two (2) hours.

How are seats assigned on the motor coach?

We rotate seating arrangements regularly throughout the day.

Are the buses air-conditioned?

Yes.

How should we tip our escorts?

Tipping is at your own discretion; usually between $2 and $4 a day.

Do we have a driver and an escort?

Every motor coach has one Driver/Guide.

How many bags can we bring? What is the weight?

One checked bag and one carry on bag per person. One large bag at 44lbs.

Do we receive luggage tags?

Yes, and cruise tags if applicable.

Can I bring an extra bag?

There is a one time $15 fee for an extra bag for the tour; however please contact your airline for added fees for air service.


Cruise Questions

When can I find out my cabin assignment?

Your travel documents are mailed 45 days prior to departure, and include your cabin assignment.

What should I bring on the cruise?

The Cruise Line's "Know Before You Go" booklet will have this information.

How do we find out about Shore Excursions?

The Cruise Line's Website should list all Shore Excursions, plus this information is in your cruise documents which are mailed 45 days prior to departure.

What amenities are on the ship?

Refer to the cruise booklet included in your cruise documents that you will receive 45 days prior to departure, or you can check out the Cruise Line's Website.

What is the basis for a cabin upgrade assignments and how does the cruise line determine categories?

Categories are determined by inside or outside and across all decks therefore an upgrade could be to a higher category on a lower deck.

If I am a cruise-ship past customer, do I get anything special?

We will pass your "cruise line" past customer information on to the cruise line and forward membership information to the cruise line as well.

What should I bring to wear on the ship?

The Cruise Line's "Know Before You Go" booklet will have this information which will be mailed in your documents 45 days prior to departure.

What is the tipping policy aboard ship?

An average of $10.00 per day per person.

How much cash should I bring?

Most cruise passengers use their credit cards and assign all charges to their cabins. On a land tour, we suggest about what you would normally budget per person per day for food.


Account Information Questions

Will I receive a receipt for money I have sent to you?

We do not send a receipt; however, you can go to our Website at www.goymt.com for your account information.

Will I receive a final notice as to when my final payment is due?

Yes, your final payment notice is mailed to you 120 days prior to departure, and is due 90 days prior to departure.

Can we change our tour date?

Yes, and without penalty six (6) months prior to departure. Within six (6) months prior to departure, there is a fee of $100.00 per person.

Can we change passenger names? Is there a fee for this?

No, you cannot change passenger names. You must cancel and rebook. You will lose your$100.00 non-refundable deposit, and pay an additional $100.00 non-refundable deposit for the re-booking.

How is the single Supplement cost determined?

Because all tour costs we incur are based on double occupancy, each single travelers' cost needs to reflect a portion of the difference.

How do we change our address for document delivery? How do we change our phone number?

All information changes must be submitted in writing to YMT Vacations, Inc.

What method of payment does YMT accept?

We accept credit cards for deposits, and check or money order for payment in full.

Do I have to wait until I receive an invoice to mail a payment in?

No, you can mail your payment in full at any time.

Can I pay my final payment on my credit card?

Our policy is not to accept credit cards for final payment.

When can I get my "booking number" (to purchase optional tours)?

Your booking number will available 45 days prior to departure.

How can I cancel my trip? Is there a fee for this or a refund?

All cancellation notices, for your protection, must be submitted in writing to YMT Vacations. In most cases you will lose your $100 deposit. For more information refer to our Travel Protection Plan.

Are their discounts for Triple or Quad cabins?

No.

What is a deviation fee?

It is for travel outside our regular tour pattern.


Hotel Questions

What are the ratings for our hotels?

Clean, comfortable, Standard Hotels.

Are any meals provided by our hotels? Any meals on the trip at all?

Our land tours do not include meals unless specified.

When can we find out the names of our hotels?

This information will be in the travel documents you receive 45 days prior to departure.

Are there restaurants in easy walking distance from our hotels?

Yes.

I'm traveling with another person; can we request two separate beds?

Yes.

If I arrive before the tour officially starts, can I stay at the hotel? What "rate" do I get?

You may stay at the same hotel, depending on availability, at the standard non discounted rate.

How do I get reservations at the hotel if I want to arrive early?

Contact the hotel directly.


Air Arrangements Questions

Will we be sitting together on the airplane?

We issue tickets based on aisle, window or adjacent request.

Are meals served on the airplane?

All in flight meals are at the discretion of the airline. You can check with the airline when confirming your flight.

Can I upgrade my airline seat?

Yes.

How do I get to the airport from my house?

You need to arrange for your own transportation to and from your home airport.

Where do I meet my guide?

Your YMT representative will meet you at baggage claim on arrival.

If I do my own air, will I still have a tour guide meet me? If not, how do I get to the hotel?

No, and you will have to find your own transportation to your hotel.

If my flight is delayed or cancelled, what do I do?

When arriving late, call the hotel for a shuttle. If your flight is cancelled, call YMT immediately.

If my airline goes on strike, what happens to me?

Other airlines will try to cover your reservation, although this is not guaranteed.

When can I find out about my air tickets?

This information will be in the travel documents you receive 45 days prior to departure.

When must I decide as to whether I want to do my own air or not?

At or prior to the time you pay in full.

If I do my own air, where do I meet the group?

At the hotel.

How do I change my departure city?

All requests must be submitted in writing to YMT Vacations.

If my name is misspelled on my tickets, what do I do?

Call your Travel Consultant.


General Questions

When will I receive my travel documents?

You will receive your travel documents 45 days prior to departure.

Do we need passports? How do we get them?

You can check online at www.travel.state.gov. For expedited passport and visa services, click here.

Do I need a Visa for foreign travel?

Not usually-it depends on the country we are visiting.

Do I need to fill out the immigration form before I go?

It is highly recommended that you fill out the immigration form, preferably online, before you leave.

Do we need shots before going on the tour?

No.

How do we book Optional Tours before we depart?

Call YMT and talk with our Tour Development Department.

How do we rent a car? Special discounts? Will there be any need for us to rent a car?

Rent a car through a national car rental agency. YMT does not offer any special discounts for car rental. It should not be necessary to rent a car on most of YMT's vacations.

What is "The Travel Protection Plan" (TPP)?

It protects you from losing the money you have invested in your YMT vacation, including lost baggage, cancellations for medical reasons or trip interruption. A copy will be included in your travel documents.


 
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